Legal
Privacy Policy
Effective 27 September 2026
1. What we collect
When you use GreenRoom, we collect:
- Account information — name, email address, and organization membership, managed by our authentication provider, Clerk.
- Session content — what you say or type during a practice call, the resulting transcript, your microphone audio (processed live, not stored as an audio file by us), and, in video mode, live video/audio sent to our video-avatar provider.
- Session results — your scores, coaching feedback, and which parts of a practice scenario you uncovered, stored against your account so your history and trends are available across sessions.
- Material you provide — if you paste in a win story or call notes to generate a custom practice scenario, that text is processed to build the scenario.
We do not knowingly collect payment information — GreenRoom does not currently process payments.
2. Where it goes
We share data with the following subprocessors, only as needed to run the Service:
| Provider | Purpose | What they receive |
|---|---|---|
| Clerk | Accounts, sign-in, organizations | Name, email, authentication data |
| Groq | Simulated buyer responses; end-of-session scoring | Session transcript text |
| Video avatar provider | Live video avatar and voice (video-mode sessions) | Live video/audio during the call |
| Google Cloud Text-to-Speech | Simulated buyer's voice (audio-mode sessions) | Text to be spoken aloud |
| Neon (Postgres), via Cloudflare Hyperdrive | Storing your account's session history | Session results and scores |
| Cloudflare | Hosting the application and its infrastructure | All traffic to the Service |
We do not sell your data, and we do not use your session content to train our own models. Each listed provider processes data under its own privacy terms; we do not control their retention practices beyond what our own agreements with them specify.
3. How long we keep it
Session history is retained for as long as your account exists, so your coaching trends remain available to you. If you sign in after using the Service anonymously, session history stored locally in your browser is imported into your account once, automatically. You can request deletion of your account and associated session history at any time — see Contact below.
4. Anonymous use
Parts of GreenRoom work without an account. In that case, session history is stored only in your browser's local storage, never sent to our servers, and is lost if you clear your browser data or switch devices. Nothing described in this section changes what still gets sent to the AI providers above during an anonymous session — an account only changes whether the results get saved afterward.
5. Organization visibility
If you belong to an organization on GreenRoom, that organization's administrators may be able to see usage associated with the organization, depending on features enabled for your plan.
6. Security
We use industry-standard measures to protect data in transit and at rest, including encrypted connections to our database and third-party providers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your rights
Depending on where you live, you may have rights to access, correct, or delete your personal data, or to object to certain processing. Contact us using the details below to exercise these rights.
8. Children's privacy
GreenRoom is a business tool not directed at children, and we do not knowingly collect data from anyone under 16.
9. Changes to this policy
We may update this policy as the Service changes, particularly if we add or remove a third-party AI provider. Material changes will be reflected here with an updated effective date.
10. Contact
Questions about this policy, or a data request: [CONTACT EMAIL]